Monday, December 03, 2007
repair offline file (*.ost) of outlook after moved the ost file location
Yesterday I cleaned up my personal data and moved the location of my OST file; unfortunately, outlook 2003 cannot open entirely. It says"...the set of folders could not be opened..."
Searched several solutions, for example, a solution from office.microsoft.com(Repair an .ost or .pst file in Outlook). It seems work but failed eventually and some pieces of information are out of date, e.g. the location of scanost.exe, on my machine it is in C:\Program Files\Common Files\System\MSMAPI\1033
Finally I got a solution that works on TECHSPOT.COM (Cannot open Outlook). A user posted his mail received from Micro$oft technician. The mail content is attached in the end.
Actually the outlook can be configured offline in "Control Panel->Mail->show profiles": the *.pst file is configured in "date files" and *.ost file is defined in "email account".
The email attached:
Searched several solutions, for example, a solution from office.microsoft.com(Repair an .ost or .pst file in Outlook). It seems work but failed eventually and some pieces of information are out of date, e.g. the location of scanost.exe, on my machine it is in C:\Program Files\Common Files\System\MSMAPI\1033
Finally I got a solution that works on TECHSPOT.COM (Cannot open Outlook). A user posted his mail received from Micro$oft technician. The mail content is attached in the end.
Actually the outlook can be configured offline in "Control Panel->Mail->show profiles": the *.pst file is configured in "date files" and *.ost file is defined in "email account".
The email attached:
Thank you for contacting Microsoft Office Online Support Service. My name is ***, and I will be helping you with this service request.
After reviewing the case log, I understand this issue is: You are currently experiencing an Outlook problem, when you open Outlook, you had an error message saying “cannot find server”. You are unable to use Outlook.
If I misunderstand your concerns, please let me know.
Based on my research, the problem may be related to many factors, please try following steps to narrow down the problem.
Step 1: Disable Anti-Virus programs or some other third party program
=========================================================
Please disable any Anti-Virus, firewalls, spy, Anti-Spam programs and check whether you have installed any third party program related to Outlook on your computer. If so, please temporarily disable it.
Does the problem still persist? If so, please go on to the next step:
Step 2: Start Outlook in Safe Mode
=======================
1. Quit Outlook.
2. Choose Start menu -> Run
3. Type "Outlook.exe /safe" and click OK. (Without quotation marks but there is a space in front of "/")
Please perform a test in Outlook Safe Mode.
If the problem persists in Outlook Safe Mode, Please try next step.
Step 3: Create a new profile
===========================================================
Please create a new profile to see if the problem is caused by the corrupt profile
1. Close Outlook.
2. Click Start, and click Control Panel. Click Mail icon.
3. Click Show Profiles.
4. In the "When starting Microsoft Office Outlook, use this profile:" area, please select "Prompt for a profile to be used"
5. Click Add and type the new profile name as you like in the Profile name box.
Note: Please don't choose the same name of your original profile.
6. Choose "Add a new e-mail account" and click Next.
7. Choose your email type and type the necessary information. (You can gain information of the email account from the ISP)
8. Click Next and click Finish.
9. Reopen Outlook. Choose the new profile in the profile list and click OK.
For more information, please refer to the following Knowledge Base article:
287072 OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=287072
Note: This article also applies to Outlook 2003
Is the problem resolved in the new profile? If yes, you could import your data from the original profile. You can refer to the following Knowledge Base article on how to import Outlook data:
Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=kb;en-us;287070
Note: This article also applies to Outlook 2003
If the problem persists after you tired above steps, would you please send a screenshot of the exact error to me?
To save the screenshots, please follow the steps below:
(a) When the error appears, press the Print Screen key several times (the Print Screen key is located to the right of the F12 key on the keyboard)
(b) Open Paint or Microsoft Word or WordPad.
(c) Click Edit (menu) -> Paste or press Ctrl + V.
(d) Click File (menu) -> Save. Save it to a file and attach it in email to send it to me.
Please try the suggestions and update me with the result at your earliest convenience. If there is anything unclear in my email, please feel free to let me know. I look forward to hearing from you.
Best regards,
Microsoft Office Setup/Outlook Team
Microsoft Product Support Services
Labels: configuration, microsoft, ost, outlook, software
# posted by Li Min : 4:28 PM
Comments:
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For repair ost files there is-how to open ost file in outlook,our personal information will be lost, because Microsoft Exchange Server cannot read from old *.ost files, when an account is recreated. In this case, *.ost file should be recreated too,have a possibility to open ost file in Outlook 2003 and recover your data from these encrypted *.ost files,program is very easy to use, when you open ost file in new account,there are two recovery options, first of all, you can move your *.ost file to a *.pst file, the last one can be easily opened by Microsoft Outlook or any other compatible email client.
# posted by 
: February 26, 2008 8:14 PM
: February 26, 2008 8:14 PM
In this condition I advise to use this software-how to repair .pst files through windows,which to my mind is one of right ways,because program has many admissibilities,and has free status as is known,moreover it recover corrupted files with *.ost and *.pst extensions,can help you to extract all messages and contacts, your mailbox will be completely restored,can preview the results and see, which messages can be repaired successfully with Outlook .pst file repair program,can save the results to their hard drives or any other removable media,supports extracting of *.vcf, *.eml and *.txt formats,also possible to convert recovered data to a file with *.pst extension, that can be opened by any email client, compatible with Microsoft Outlook.
# posted by : July 02, 2009 1:53 AM
: July 02, 2009 1:53 AM
You know,that I had a lot of problems with mails in my life.But fortunately different program helped to recover their for me.And this tool-export contacts from ost recover 3 business mails.And it was for free.Moreover utility showed me how it extract a set of files in *.eml, *.vcf and *.txt extensions.
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